BankWest strives to make your financial world as convenient as possible. There are times, however, when you might need to use the BankWest help center for assistance installing or using the latest banking convenience feature.
If you don’t find what you need in this help center, call our eBanking Help Center at (800) 253-0362.
Learn how to use the tools and features in our online and mobile banking systems.
User Guides – Video
User Guides – PDF
Learn how to use the features and tools in the online and mobile banking systems.
Go to Personal Guide
eStatements from BankWest are a more secure and environmentally-friendly way of banking. Just a few of the benefits to switching include:
- Secure – Without the need for paper statements, your information will not be exposed to others if your statement is lost or stolen. All information used by eStatements is protected and cannot be seen by anyone but the account holder.
- Convenient – Your bank account can be accessed at any time of day, any day of the week. You don’t have to wait in line at the bank or wait for a statement through the mail.
- Availability – Your most current bank statement is available every first of the month.
- Environmentally Friendly – Less paper means less clutter and trash. By using eStatements from BankWest, you are contributing a small part in conserving the environment.
To enroll in eStatements, you must be enrolled in BankWest Online Banking.
Stay alert for these signs of potential identify theft:
- Accounts you didn’t open and debts you can’t explain
- Fraudulent or inaccurate information on your credit reports
- Failing to receive bills or other mail
- Receiving credit cards you didn’t apply for
- Being denied credit or being offered less favorable credit for no reason
- Getting calls or letters from debt collectors about merchandise you didn’t buy
Verified by Visa
This feature adds an extra layer of security and makes it more difficult for someone else to use your Visa card online:
Avoid becoming a victim of Phishing:
- Closely monitor your email for phishing and fraudulent links.
- Don’t click on links within emails that ask for your personal information.
- Be aware that phishing can also be done by phone.
- Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date.
- Only open email attachments if you’re expecting them.
- Be suspicious if someone asks for your personal information.
If you’ve been hooked by a Phisher:
- Act immediately.
- Report phishing even if you aren’t a victim. If you suspect an email or website is fraudulent, please notify the company or agency that the phisher was impersonating. You may also contact the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center, at http://www.ic3.gov/.
- If you receive a BankWest email and suspect phishing, contact our BankWest eBanking Center by calling (800) 253-0362.
Your Credit Report
Credit reports contain information about you, including what accounts you have and your bill paying history. The law requires the major nationwide reporting companies – Equifax, Experian and TransUnion – to give you a free copy of your credit report each year if you ask for it.
Or you can use Annual Credit Report or call 1-877-322-8228, a service created by these three companies, to order your free credit reports each year. You can also write: Annual Credit Report Request Service, PO Box 105821, Atlanta, GA 30348-5281.
- FDIC Consumer News
- Federal Trade Commission
- National Fraud Information Center
- Federal Bureau of Investigation
- Anti-Phishing Work Group
- Internet Crime Complaint Center
Office of South Dakota Attorney General
500 E. Capitol Ave.
Pierre, SD 57501
Do Not Call Registry
This service removes your phone number from telemarketing lists.
Being an educated consumer is your best defense against becoming a victim of cybercrime. Below are a few helpful tips to help you protect your information.
Computer Safety and Security
- Use a current web browser.
- Avoid downloading programs from unknown sources.
- Keep your computer operating system up to date to ensure the highest level of protection.
- Install a personal firewall on your computer.
- Install, run and keep anti-virus and other software updated.
- Turn your computer off completely when you are finished using it – don’t leave it in sleep mode.
- Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
- Ensure your computer software and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.
- Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
- Always log off from online banking and any website after using your credit or debit card or other sensitive information. If you cannot log off, quit your browser to prevent any potential unauthorized access to your account information.
- Close your browser when you’re not using the internet.
- Be cautious when using public hotspots.
- Do not use your Social Security number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your online banking username and passwords as credentials for other online accounts.
- Protect your online passwords. Don’t write them down or share them with anyone.
- Protect your answers to security questions. Select questions and provide answers that are easy for you to remember, but hard for others to guess. Do not write down your security questions or answers or share them with anyone. If you have selected security questions on other websites, avoid using the same questions.
- It pays to choose more complicated passwords. Next time you set up a password keep these facts in mind to keep hackers from getting your personal information:
- Be wary of suspicious emails. Never open attachments, click on links or respond to emails from suspicious or unknown senders.
- If you receive a suspicious email, do not respond or provide any information.
If you think you may have responded to a phishing email with personal or account information, contact the BankWest Customer Service Center by calling (800) 253-0362.