BankWest Help Center

We’re here when you need us.

BankWest strives to make your financial world as convenient as possible. There are times, however, when you might need to use the BankWest help center for assistance installing or using the latest banking convenience feature.

If you don’t find what you need in this help center, call our eBanking Center at (800) 253-0362.

Person-to-person payments are a digital cash alternative that make sending and receiving money as easy as texting and emailing. Whether it’s paying allowance, splitting the check, or sending a birthday gift, person-to-person payments allow you to quickly transfer money from your existing debit account to almost anybody, almost anywhere.

How do I use BankWest P2P?

  1. Choose P2P from the Transactions menu in online or mobile banking. The first time you use P2P, you will be asked to accept the Terms and Conditions and set up your debit card. After the initial setup, your information will be stored within online/mobile banking.
  2. Enter/select the recipient’s mobile number or email and the amount of the payment.
  3. Confirm transaction details.
  4. Enter your debit card PIN using the secure scrambled keypad.

How does the recipient accept my payment?

  1. The recipient will receive a text or email from you containing a link.
  2. Upon clicking the link, the recipient will be asked to enter his/her name and debit card information for immediate transfer of funds. As an alternative, the recipient may enter bank account information to receive the funds in 1-2 business days.

About BankWest P2P:

  • Available to personal online and mobile banking customers with a personal BankWest debit card
  • There is no cost to use P2P.
  • Per transaction limit: $500
  • Monthly P2P limit: $5,000
  • You may send multiple P2P payments each day.
  • May be used to send money to BankWest and non-BankWest customers
  • BankWest P2P currently works only for U.S.-based financial institutions and issued cards.

Learn how to add your BankWest debit card to Android Pay, Apple Pay and Samsung Pay.

Android Pay

Before getting started, be sure Near Field Communication (NFC) is turned on within your phone’s settings.

  1. Open the Android Pay app if it is already pre-installed on your phone. Otherwise, begin by installing the Android Pay app from the Google Play Store. Note that if you’ve already established another mobile payment app on your phone, that app will take priority on your phone. You will need to go into SETTINGS and set Android Pay as your default.
  2. Establish your card.
    If you have previously entered a card in Google Wallet, Android Pay will automatically have access to that card information. When you tap the + sign the information from your previously loaded card will appear. If the previously loaded card is your BankWest debit card, tap the entry, confirm the card details as prompted, and then tap CONTINUE.
    If you did not have your BankWest debit card previously set up in Google Wallet, you will tap the + sign from the main screen and then scan your BankWest debit card using your device camera. If you have trouble scanning the card you may enter the card details manually.
  3. Review and accept the Terms of Service agreement and set your screen lock.
    Android Pay will require you to have a screen lock established on your device. To establish lock-screen security go to your SETTINGS menu, then to SECURITY or SECURITY SCREEN LOCK, which is usually located under the PERSONAL section on Android devices. Under the SCREEN SECURITY section, tap the SCREEN LOCK option. Then, select which lock type you wish to use.
  4. To complete your card enrollment, you’ll be asked to verify your card information.
    If BankWest has a cell phone number or email address associated with your debit card records, you will be prompted to complete the verification using SMS text messaging or email. After selecting your verification option, you will receive a One-Time Verification Code. You’ll be prompted to verify your card information, enter the code, and provide an electronic signature.
    If BankWest does not have a phone number or email address associated with your debit card records, you’ll be asked to call in to verify your information through Mobile Wallet Support. This is a third-party customer support number and you may be asked to verify a recent debit card transaction and the amount of the transaction.

Get Android Pay Information Sheet

Apple Pay

You can use Apple Pay with the iPhone 6 or iPhone 6 Plus and later; iPad Pro, iPad Air 2, or iPad mini 3 and later; and Apple Watch paired with iPhone 5 or later.

  1. On your Apple device, open the Wallet app and tap the plus sign.
  2. Use your device’s camera to capture the information on your debit card. Then fill in any additional information needed.
  3. After your card is verified, tap Next to start using your BankWest debit card with Apple Pay.
  4. If you have added other cards to Apple Pay, set your BankWest debit card as your default by going to Settings > Wallet & Apple Pay. Tap Default Card. Select your BankWest debit card.

Get Apple Pay Information Sheet

Samsung Pay

A Samsung Pay shortcut is preloaded on all newer Samsung compatible devices. If the shortcut is not on your device, go to the Google Play Store to download the Samsung Pay app.

  1. Enter your Samsung username and password. Follow the on screen instructions to scan your fingerprint.
  2. ADD CARD to add your BankWest debit card. Position the card inside the frame presented on the screen. Samsung Pay will automatically detect the card number and expiration date. If your device has trouble detecting the card, touch ENTER CARD MANUALLY. Follow the on screen prompts to enter any remaining information. Then, touch NEXT.
  3. Review and accept the Terms of Service.
  4. To complete your card enrollment, you’ll be asked to verify your card information.
    If BankWest has a cell phone number or email address associated with your debit card records, you will be prompted to complete the verification using SMS text messaging or email. After selecting your verification option, you will receive a One-Time Verification Code. You’ll be prompted to verify your card information, enter the code, and provide an electronic signature.
    If BankWest does not have a phone number or email address associated with your debit card records, you’ll be asked to call in to verify your information through Mobile Wallet Support. This is a third-party customer support number and you may be asked to verify a recent debit card transaction and the amount of the transaction.

Get Samsung Pay Information Sheet

Learn how to use the tools and features in our online and mobile banking systems.

Getting Started

Online Banking
Enroll Now

Mobile Banking
Our free BankWest mobile banking app is available for Android and iOS devices.

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Mobile Deposit

Get Instructions

User Guides – PDF

Learn how to use the features and tools in the online and mobile banking systems.
Go to Personal Guide
Go to Business Guide

Enrolling in e-Statements

Personal Accounts
Log in to BankWest Online Banking or Mobile Banking*. From the Main Menu, select Settings>Statement Delivery.

Business Accounts
If you wish to enroll in e-Statements for your business account(s), please contact our eBanking Center at 1-800-253-0362 and ask for Cash Management Services.

Benefits of e-Statements
e-Statements from BankWest are a more secure and environmentally-friendly way of banking. Just a few of the benefits to switching include:

  • Secure – Without the need for paper statements, your information will not be exposed to others if your statement is lost or stolen. All information used by eStatements is protected and cannot be seen by anyone but the account holder.
  • Convenient – You have immediate access to current and past statements. You don’t have to wait in line at the bank or wait for a statement through the mail.
  • Availability – Your statement can be accessed any time of day, any day of the week.
  • Environmentally Friendly – Less paper means less clutter and trash. By using eStatements from BankWest, you are contributing a small part in conserving the environment.

Step-By-Step eStatement Enrollment Instructions

*E-Statement Enrollment can be done through BankWest Mobile Banking as long as the mobile device can view a PDF file.

Getting Started Guides for Quicken®

 

Windows – Direct Connect and Web Connect

Quicken Windows 2016
Quicken Windows 2015
Quicken Windows 2014

Mac – Direct Connect and Web Connect

Quicken Mac 2016
Quicken Mac 2015
Quicken Mac 2007

Getting Started Guides for QuickBooks®

 

Windows – Direct Connect and Web Connect

QuickBooks Windows 2016
QuickBooks Windows 2015
QuickBooks Windows 2014

Mac – Direct Connect and Web Connect

QuickBooks Mac 2016
QuickBooks Mac 2015
QuickBooks Mac 2014

Online Version

QuickBooks Online

Identify Theft

Stay alert for these signs of potential identify theft:

  • Accounts you didn’t open and debts you can’t explain
  • Fraudulent or inaccurate information on your credit reports
  • Failing to receive bills or other mail
  • Receiving credit cards you didn’t apply for
  • Being denied credit or being offered less favorable credit for no reason
  • Getting calls or letters from debt collectors about merchandise you didn’t buy

Verified by Visa

This feature adds an extra layer of security and makes it more difficult for someone else to use your Visa card online:

Phishing

Avoid becoming a victim of Phishing:

  • Closely monitor your email for phishing and fraudulent links.
  • Don’t click on links within emails that ask for your personal information.
  • Be aware that phishing can also be done by phone.
  • Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date.
  • Only open email attachments if you’re expecting them.
  • Be suspicious if someone asks for your personal information.

If you’ve been hooked by a Phisher:

  • Act immediately.
  • Report phishing even if you aren’t a victim. If you suspect an email or website is fraudulent, please notify the company or agency that the phisher was impersonating. You may also contact the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center, at http://www.ic3.gov/.
  • If you receive a BankWest email and suspect phishing, contact our BankWest eBanking Center by calling (800) 253-0362.

Your Credit Report

Credit reports contain information about you, including what accounts you have and your bill paying history. The law requires the major nationwide reporting companies – Equifax, Experian and TransUnion – to give you a free copy of your credit report each year if you ask for it.

Or you can use Annual Credit Report or call 1-877-322-8228, a service created by these three companies, to order your free credit reports each year. You can also write: Annual Credit Report Request Service, PO Box 105821, Atlanta, GA 30348-5281.


Additonal References

Office of South Dakota Attorney General
500 E. Capitol Ave.
Pierre, SD 57501
(605) 773-3215

Do Not Call Registry
This service removes your phone number from telemarketing lists.

Being an educated consumer is your best defense against becoming a victim of cybercrime. Below are a few helpful tips to help you protect your information.

Computer Safety and Security

  • Use a current web browser.
  • Avoid downloading programs from unknown sources.
  • Keep your computer operating system up to date to ensure the highest level of protection.
  • Install a personal firewall on your computer.
  • Install, run and keep anti-virus and other software updated.
  • Turn your computer off completely when you are finished using it – don’t leave it in sleep mode.
  • Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
  • Ensure your computer software and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.

Internet Tips

  • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
  • Always log off from online banking and any website after using your credit or debit card or other sensitive information. If you cannot log off, quit your browser to prevent any potential unauthorized access to your account information.
  • Close your browser when you’re not using the internet.
  • Be cautious when using public hotspots.

Password Tips

  • Do not use your Social Security number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers, and special characters such as # and @. Do not use your online banking username and passwords as credentials for other online accounts.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember, but hard for others to guess. Do not write down your security questions or answers or share them with anyone. If you have selected security questions on other websites, avoid using the same questions.
  • It pays to choose more complicated passwords. Next time you set up a password keep these facts in mind to keep hackers from getting your personal information:

Email Tips

  • Be wary of suspicious emails. Never open attachments, click on links or respond to emails from suspicious or unknown senders.
  • If you receive a suspicious email, do not respond or provide any information.

If you think you may have responded to a phishing email with personal or account information, contact the BankWest Customer Service Center by calling (800) 253-0362.

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